Refund & Returns Policy

Last updated: July 20, 2026

This Refund & Returns Policy applies to purchases made from Adrian Louise LLC d/b/a DkBuildsPC (“DkBuildsPC,” “we,” “us,” or “our”), including purchases made through our website, personalized invoices, or directly through our team.

Because many of our computers and services are prepared according to each customer’s selected specifications, eligibility for a return or refund depends on the type of product or service purchased.

1. Custom PCs and Made-to-Order Computers

Custom PCs and made-to-order computers are assembled or prepared according to the customer’s selected components, preferences, budget, and intended use. Because these products are personalized, they are generally considered final sale and are not eligible for return or refund due to a change of mind, preference change, buyer’s remorse, or dissatisfaction with previously approved specifications.

This includes:

Personalized custom PC builds.
Made-to-order DKBPC systems assembled after an order is placed.
Computers built using customer-selected components or upgrades.
Systems modified, configured, or personalized at the customer’s request.

This policy does not limit any applicable rights relating to an incorrect order, verified shipping damage, defective components, or issues covered by an applicable DkBuildsPC workmanship or service warranty.

2. Standard Products, Parts, and Accessories

Eligible standard products, parts, and accessories purchased through our website may be returned within 14 calendar days after confirmed delivery, subject to the conditions below.

To qualify for a return, the product must:

Be unused, uninstalled, and in new or like-new condition.
Be returned with its original packaging, manuals, accessories, cables, labels, and included materials.
Have no physical damage, missing parts, modifications, odors, stains, scratches, or signs of misuse.
Have a valid proof of purchase from DkBuildsPC.
Receive return authorization from DkBuildsPC before being shipped or delivered back to us.

Opened, installed, activated, registered, or used products may be denied return or may be subject to a reasonable restocking deduction based on their condition, missing materials, reduced value, testing requirements, or supplier-imposed costs.

3. Non-Returnable and Final-Sale Items

The following items are not eligible for return unless defective, damaged during shipping, or incorrectly fulfilled:

Custom PCs and made-to-order computers.
Products specially ordered for a specific customer.
Opened software, digital licenses, activation keys, and downloadable products.
Products that have been installed, modified, overclocked, physically altered, or damaged.
Clearance, liquidation, or final-sale products identified as such at the time of purchase.
Products missing serial numbers, identifying labels, packaging, accessories, or included materials.
Gift cards and non-refundable deposits.
Completed professional services, including one-on-one consultations.

4. Services

Service fees compensate DkBuildsPC for time, labor, expertise, diagnostics, research, configuration, and work performed.

Completed or partially completed services are non-refundable, including:

PC assembly and installation.
Diagnostics and troubleshooting.
Repairs and component replacement labor.
Cleaning and maintenance.
Windows installation and software configuration.
PC optimization and performance tuning.
Remote support and remote optimization.
Consultations, research, and component-selection assistance.
Delivery, setup, and in-home services already performed.

If you believe there is a problem directly related to a recently completed service, contact us within 14 calendar days after completion. We will review the issue and may re-check or correct work that falls within the original approved service scope.

This does not include new issues, unrelated problems, additional requested work, customer modifications, software changes made after service, malware introduced after service, or failing hardware that was not supplied or caused by DkBuildsPC.

5. One-on-One Consultations

DkBuildsPC offers paid one-on-one consultations and other professional technical services by appointment.

Consultation fees compensate DkBuildsPC for reserved time, professional advice, technical expertise, planning, research, and recommendations tailored to the customer’s needs.

Consultation fees are non-refundable once the consultation has begun or has been completed.

If a consultation is canceled or rescheduled before it begins, refund eligibility will be determined in accordance with our Cancellation Policy.

If DkBuildsPC is unable to provide the scheduled consultation, the customer may be offered a rescheduled appointment or another appropriate remedy in accordance with our Cancellation Policy.

6. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery or pickup. Contact us within 48 hours if your order:

Arrives with visible shipping damage.
Contains an incorrect product or component.
Is missing an item listed in the order.
Appears materially different from the confirmed order specifications.

Please retain all packaging and provide photographs or videos of the product, shipping box, packaging materials, shipping label, and reported damage or error. Failure to retain packaging or provide reasonable documentation may affect our ability to submit a shipping claim or approve a damage-related return.

Do not ship or deliver any product back to us until return instructions and authorization have been provided.

7. Defective Components and Manufacturer Warranties

Computer components and accessories may be covered by warranties provided by their respective manufacturers. Warranty length, coverage, eligibility, and claim procedures vary by manufacturer.

Depending on the circumstances, DkBuildsPC may assist with diagnosing a suspected defect or identifying the applicable manufacturer warranty. Manufacturer warranty approval, replacement, repair, and shipping timelines are controlled by the manufacturer and cannot be guaranteed by DkBuildsPC.

Additional labor, diagnostics, disassembly, reassembly, shipping, travel, or replacement services may involve separate charges unless covered by a written DkBuildsPC warranty or service agreement.

8. Return Authorization and Shipping

All returns require prior written authorization from DkBuildsPC. Unauthorized returns may be refused or returned to the sender.

For an approved return:

The customer must follow the return instructions provided by DkBuildsPC.
The product must be securely packaged to prevent damage during transit.
The customer is responsible for return shipping unless the return results from a verified DkBuildsPC error, an incorrect item, or approved shipping-damage claim.
We strongly recommend using a trackable and insured shipping method.
DkBuildsPC is not responsible for return packages lost or damaged during transit to us.

Damage caused by inadequate packaging, misuse, unauthorized repair, modification, physical impact, liquid exposure, electrical damage, or customer-installed components may result in a reduced refund or denial of the return.

9. Shipping, Delivery, and Related Charges

Original shipping, delivery, setup, travel, rush-service, and installation fees are non-refundable after those services have been provided.

When a return is approved because of a verified DkBuildsPC error, incorrect product, or covered shipping-damage claim, we will determine the appropriate resolution, which may include repair, replacement, return shipping, or refund.

10. Inspections, Restocking Deductions, and Refund Amounts

All returned products are inspected before a refund is approved. A refund may be reduced to account for:

Missing packaging, accessories, manuals, cables, or included materials.
Damage, wear, installation marks, or reduced resale value.
Testing, cleaning, repackaging, or restoration reasonably required because of the returned condition.
Non-refundable shipping or delivery charges.
Supplier restocking fees or non-refundable costs directly associated with the returned product.

Any deduction will be based on the condition of the returned item and the actual circumstances of the return. Products returned in materially different condition may be denied a refund.

11. Refund Processing

After we receive and inspect an authorized return, we will notify you whether the refund has been approved, partially approved, or denied.

Approved refunds will generally be issued to the original payment method within 7 to 10 business days after inspection. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

When a refund to the original payment method is unavailable, DkBuildsPC may provide another reasonable refund method after verifying the customer’s identity and payment information.

12. Exchanges and Replacements

When appropriate, DkBuildsPC may offer repair, replacement, exchange, store credit, or refund depending on product availability, the condition of the item, the nature of the issue, and applicable warranty coverage.

Replacement products may not be identical when the original product is discontinued, unavailable, or no longer reasonably obtainable. Any substitute will require customer approval when it materially changes the confirmed order.

13. Policy Abuse

DkBuildsPC reserves the right to deny returns or limit future transactions when there is evidence of fraud, chargeback abuse, return abuse, product swapping, serial-number tampering, intentional damage, or material misrepresentation.

14. Contact Us

To request a return or ask a question about this policy, contact:

Adrian Louise LLC d/b/a DkBuildsPC
Email: info@dkbuildspc.com
Website: dkbuildspc.com