Warranty Policy

Last updated: July 20, 2026

This Warranty Policy explains the warranty coverage provided by Adrian Louise LLC d/b/a DkBuildsPC (“DkBuildsPC,” “we,” “us,” or “our”) for products and services purchased from us.

Warranty Overview

Custom PCs & DKBPC Systems: 3-Year Build Workmanship Warranty for eligible local customers and 1-Year Build Workmanship Warranty for shipped orders (labor only).
Computer Components: Covered by their respective manufacturer or retailer warranties, when applicable.
Services: 14-Day Workmanship Guarantee.
Basic Technical Support: Complimentary for 12 months after delivery or local pickup.
Professional Technical Services: Additional paid services may be available depending on the customer’s needs.

1. Build Workmanship Warranty

Every new custom PC or DKBPC system purchased directly from DkBuildsPC includes a limited Build Workmanship Warranty beginning on the date of delivery or local pickup.

1.1 Local Customers

Customers located within DkBuildsPC’s local service area receive a 3-Year Build Workmanship Warranty.

This warranty covers labor required to correct verified defects directly related to the original assembly and workmanship performed by DkBuildsPC.

Eligibility for local warranty service is determined by DkBuildsPC based on the customer’s location, the availability of local service, and the practical distance required to inspect or service the system.

1.2 Shipped Orders

Custom PCs and DKBPC systems delivered outside DkBuildsPC’s local service area include a 1-Year Build Workmanship Warranty.

DkBuildsPC may attempt basic remote troubleshooting before requiring the system to be physically inspected. Some issues cannot be diagnosed or corrected remotely.

If physical inspection is required, the customer is responsible for securely packaging and shipping or transporting the system to DkBuildsPC, including tracking and shipping insurance.

For an approved workmanship claim, DkBuildsPC will provide the covered repair labor at no additional charge. Unless otherwise agreed in writing, the customer remains responsible for shipping, transportation, packaging, insurance, replacement parts, manufacturer fees, taxes, duties, and related expenses.

1.3 Covered Workmanship Issues

Examples of covered workmanship issues include:

Loose or improperly installed internal components.
Improper internal cable connections.
Incorrect hardware installation performed by DkBuildsPC.
Assembly-related cooling or thermal issues caused by our workmanship.
Improper cable routing that causes a functional issue.
Build-related BIOS or Windows configuration issues originally performed by DkBuildsPC.

This warranty covers labor only unless otherwise stated in writing. It does not cover the failure, repair, or replacement cost of third-party hardware components.

2. Manufacturer and Retailer Warranties

Hardware components installed in a DkBuildsPC system—including processors, graphics cards, motherboards, memory, storage devices, power supplies, cooling systems, cases, fans, monitors, and peripherals—are manufactured by independent third-party companies.

Each manufacturer and retailer may provide its own warranty coverage, return period, eligibility requirements, exclusions, registration requirements, claim procedures, and processing timelines.

Warranty coverage may vary depending on the component, manufacturer, seller, country, date of purchase, product condition, and whether the item was sold by an authorized seller.

DkBuildsPC does not manufacture these components and does not create, extend, replace, guarantee, administer, or modify any manufacturer or retailer warranty.

DkBuildsPC is not responsible for a manufacturer or retailer’s decision to approve or deny a claim, nor for replacement availability, repair decisions, shipping requirements, fees, processing time, or the terms imposed by that company.

As a courtesy, DkBuildsPC may assist customers with diagnosing a suspected hardware failure, identifying the applicable warranty provider, locating available proof of purchase, or providing information that may help with a warranty claim.

Any assistance with a manufacturer or retailer warranty does not mean that DkBuildsPC accepts responsibility for the component or guarantees the outcome of the claim.

Labor required to diagnose, remove, package, ship, reinstall, configure, or test a replacement component may be subject to additional service charges unless the work is covered by the Build Workmanship Warranty or another written agreement.

If a component fails shortly after delivery and remains eligible for return or replacement through the original retailer, DkBuildsPC may, at its discretion, assist with that process. Retailer eligibility, approval, replacements, refunds, deadlines, and shipping terms are controlled by the retailer.

3. What Is Not Covered

The Build Workmanship Warranty does not cover:

Hardware failure, defects, or degradation covered by a manufacturer or retailer warranty.
The cost of replacement parts, components, shipping, taxes, duties, or warranty fees.
Accidents, drops, impacts, misuse, abuse, neglect, or improper handling.
Liquid exposure, excessive dust, smoke, pests, corrosion, or environmental damage.
Power surges, lightning, faulty outlets, unstable electricity, or improper power protection.
Damage caused by overheating due to blocked airflow, improper placement, or lack of maintenance.
Customer overclocking, undervolting, voltage changes, BIOS modifications, firmware changes, or unsupported tuning.
Malware, ransomware, viruses, unauthorized software, or operating system modifications made after delivery.
Damage or instability caused by software, drivers, updates, games, or third-party applications.
Unauthorized repairs, modifications, component swaps, or work performed by another person or business.
Damage caused by customer-installed components or accessories.
Cosmetic wear, scratches, discoloration, noise changes, or normal aging.
Data recovery, lost files, lost software, lost licenses, or account access.
Internet, network, peripheral, monitor, game server, or third-party service issues.
Performance changes caused by future software, driver, game, firmware, or operating system updates.
Problems caused by using the system outside the manufacturer’s recommended operating conditions.

Opening the computer case does not automatically void this warranty. However, damage or issues caused by unauthorized modifications, repairs, tuning, component installation, or improper handling are not covered.

4. Customer-Supplied Components

Components supplied by the customer are not covered by any DkBuildsPC hardware warranty.

DkBuildsPC is not responsible for hidden defects, prior damage, compatibility issues, missing accessories, inaccurate product descriptions, counterfeit products, expired warranties, limited warranties, or manufacturer warranty eligibility relating to customer-supplied components.

Workmanship performed by DkBuildsPC using customer-supplied components may still be covered under an applicable written service guarantee. However, the component itself remains the customer’s responsibility.

5. 14-Day Service Workmanship Guarantee

Repairs, cleaning, maintenance, optimization, software installation, Windows configuration, remote support, diagnostics, hardware installation, and other labor services performed by DkBuildsPC include a 14-Day Workmanship Guarantee.

If an issue occurs directly because of the work performed by DkBuildsPC, the customer must notify us within 14 calendar days after the service was completed.

If the claim is verified and falls within the original approved scope of work, DkBuildsPC may correct the workmanship issue at no additional labor charge.

This guarantee does not cover:

Unrelated or newly developed problems.
Hardware failure that was not caused by DkBuildsPC.
Customer changes made after the service.
Software, updates, malware, or files installed after the service.
Problems caused by unsupported, unstable, damaged, or aging components.
Additional work outside the original approved service scope.
Customer dissatisfaction with results that were not expressly guaranteed in writing.

Performance improvements, benchmark scores, FPS, latency, temperatures, boot times, or other specific results are not guaranteed because they depend on hardware, software, drivers, updates, internet conditions, settings, environment, and system usage.

6. Complimentary Basic Technical Support

Customers who purchase a custom PC or DKBPC system directly from DkBuildsPC receive complimentary basic technical support for 12 months beginning on the date of delivery or local pickup.

Complimentary basic support may include:

General questions about the customer’s DkBuildsPC system.
Basic setup guidance.
Basic troubleshooting suggestions.
General upgrade recommendations.
Guidance on identifying whether an issue may involve hardware or software.

Complimentary support is limited to reasonable, brief guidance provided through DkBuildsPC’s available communication channels.

Complimentary support does not include:

Guaranteed response times or emergency assistance.
Unlimited, repeated, or extended troubleshooting.
Remote access or live remote support sessions.
Onsite, in-home, or pickup and delivery service.
Detailed diagnostics or physical system inspection.
Performance optimization or advanced software configuration.
Hardware installation, replacement, or upgrades.
Windows installation or reinstallation.
Virus, malware, or ransomware removal.
Data recovery, file transfer, or account recovery.
Cleaning, maintenance, or thermal paste replacement.
Management of manufacturer or retailer warranty claims.

DkBuildsPC may determine, at its reasonable discretion, that a request requires diagnostics, remote assistance, a consultation, physical inspection, or another paid professional service.

After the complimentary support period ends, DkBuildsPC may continue to provide brief general guidance as a courtesy at its discretion. Courtesy assistance is not guaranteed and does not create an ongoing support obligation.

7. Professional Technical Services

Depending on the customer’s needs, DkBuildsPC may offer professional technical services beyond the complimentary support included with eligible purchases. These services are quoted individually based on the requested scope of work.

Professional technical services may include:

One-on-one consultations.
Remote troubleshooting and technical assistance.
Advanced diagnostics.
Performance optimization.
Software installation and configuration.
Windows installation or reinstallation.
Hardware installation and upgrades.
Cleaning and maintenance.
Onsite or in-home support.
Assistance with manufacturer or retailer warranty claims.
Other labor-intensive or specialized technical services.

Availability, scope, pricing, response time, and scheduling vary depending on the service requested, the customer’s location, and the condition and configuration of the system.

Professional technical services are separate from complimentary basic technical support and may require a separate quote, invoice, appointment, deposit, or service agreement.

8. Making a Warranty Claim

To request warranty assistance, contact DkBuildsPC and provide:

Your full name and contact information.
Proof of purchase, order number, or invoice number.
A clear description of the issue.
The approximate date the issue began.
Any relevant error messages.
Photos or videos when applicable.

We may request additional information or require the customer to complete reasonable troubleshooting steps before warranty service is approved.

Please do not ship, deliver, repair, or modify any equipment based on a warranty claim until DkBuildsPC provides instructions.

9. Shipping and Transportation for Warranty Service

Unless otherwise agreed in writing, customers are responsible for safely delivering or shipping equipment to DkBuildsPC for inspection or service.

Customers are responsible for proper packaging, insurance, tracking, and any shipping or transportation costs associated with warranty service, except when DkBuildsPC expressly agrees otherwise in writing.

For shipped systems, the customer is responsible for retaining or obtaining packaging suitable for safely transporting the computer.

DkBuildsPC is not responsible for equipment lost or damaged while being shipped to us.

10. Data and Backup Responsibility

Customers are responsible for backing up all files, software, licenses, credentials, settings, and personal information before submitting a computer for warranty inspection or service.

Troubleshooting, repair, hardware replacement, Windows installation, software configuration, or manufacturer service may result in data loss.

DkBuildsPC is not responsible for lost, damaged, corrupted, or inaccessible data, software, accounts, files, settings, or licenses.

11. Warranty Remedies

If a workmanship warranty claim is approved, DkBuildsPC may, at its discretion:

Inspect and diagnose the reported issue.
Repair the covered workmanship issue.
Reinstall, reseat, reconnect, or reconfigure affected components.
Correct build-related BIOS, Windows, cabling, cooling, or configuration issues.
Recommend or assist with the applicable manufacturer or retailer warranty process.
Offer another reasonable remedy when repair is not practical.

DkBuildsPC does not guarantee immediate repair, replacement availability, manufacturer approval, or a specific completion date.

12. Limitation of Liability

To the fullest extent permitted by applicable law, DkBuildsPC’s responsibility under this Warranty Policy is limited to correcting verified workmanship issues covered by this policy.

DkBuildsPC is not responsible for:

Data loss or software loss.
Downtime, inconvenience, or loss of use.
Lost profits, business interruption, or lost productivity.
Incidental, indirect, special, or consequential damages.
Manufacturer, retailer, shipping carrier, software provider, or third-party decisions.
Replacement costs for components not covered by DkBuildsPC’s workmanship warranty.

To the maximum extent permitted by law, DkBuildsPC’s total liability relating to a warranty claim shall not exceed the amount paid to DkBuildsPC for the specific product or service giving rise to the claim.

13. Legal Rights

This Warranty Policy provides specific contractual coverage from DkBuildsPC and does not limit any rights or remedies that cannot legally be waived under applicable law.

14. Contact Us

If you have questions about this Warranty Policy or need warranty assistance, please contact:

Adrian Louise LLC d/b/a DkBuildsPC
Email: info@dkbuildspc.com
Website: https://dkbuildspc.com