Shipping Policy

Last updated: July 20, 2026

This Shipping Policy explains how orders are processed, prepared, and shipped by Adrian Louise LLC d/b/a DkBuildsPC (“DkBuildsPC,” “we,” “us,” or “our”). This policy applies to purchases made through our website, personalized invoices, and direct orders placed with our team.

1. Shipping Locations

We currently ship to:

  • United States
  • Puerto Rico
  • Canada

Shipping availability may change without notice. Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country or local government.

2. Order Processing Times

Estimated processing times vary depending on the type of order.

  • Accessories and standard products: Typically ship within 1–3 business days.
  • Custom PCs and made-to-order systems: Ship after all components have been received, assembled, tested, and quality checked.

Every custom computer undergoes assembly, BIOS updates (when applicable), Windows installation (if included), driver installation, stability testing, quality control, and final inspection before shipment.

Processing times are estimates only and may vary due to supplier availability, part shortages, order volume, holidays, weather, or other circumstances beyond our control.

3. Shipping Carriers

Orders may be shipped using one or more of the following carriers:

  • UPS
  • USPS
  • Other carriers selected at our discretion

The shipping carrier and service level are selected based on destination, package size, insurance requirements, cost, and availability.

4. Shipping Charges

Shipping charges are calculated during checkout or included in your personalized quote or invoice, depending on how your order is placed.

Additional shipping charges may apply for oversized packages, remote locations, expedited shipping, or special delivery requests.

5. Tracking Information

When available, tracking information will be provided after your order has shipped. Customers are responsible for monitoring shipment tracking and making arrangements to receive their package.

6. Signature Confirmation

Certain shipments, particularly high-value computers and equipment, may require an adult signature upon delivery for security purposes.

7. Shipping Damage and Delivery Issues

Please inspect your shipment immediately upon delivery.

If your package arrives damaged, appears to have been opened, or contains an incorrect or missing item, notify DkBuildsPC within 48 hours of delivery.

Please:

  • Keep the original shipping box and packaging materials.
  • Take clear photographs of the shipping box, packaging, shipping label, and any visible damage.
  • Do not discard damaged packaging until instructed.
  • Contact us as soon as possible so we can assist with the next steps.

8. Risk of Loss

Risk of loss transfers to the customer once the shipment has been delivered to the shipping address provided during checkout or on the approved invoice, subject to applicable law.

While we carefully package every shipment, DkBuildsPC is not responsible for carrier delays, weather delays, customs delays, or other events outside our reasonable control.

9. Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address.

If an incorrect address is provided, additional shipping charges, carrier fees, or delays may apply. DkBuildsPC is not responsible for packages delivered to an address supplied incorrectly by the customer.

10. Local Pickup and Delivery

Local pickup or delivery may be available for certain orders by appointment only. Additional fees may apply depending on the service requested and delivery location.

11. Contact Us

If you have questions regarding shipping or your shipment, please contact us at:

Email: info@dkbuildspc.com